Nova Reception
Answer, understand, route, and book
Greets every caller, detects intent, handles approved questions, and routes to the right path.
Meet Nova
The intelligence behind faster response, follow-up, and customer action.
Nova is the AI operating layer inside Altavex—specialized across sales, recovery, customer care, support, and recruiting, with human control built into every workflow.
Prefer a real conversation? A person is always one step away — no forms, no hoops.
Ask Nova
See how Nova thinks and answers.
Pick a question to see how Nova responds. These are guided examples — to hear the real thing, call Nova live.
Revenue Guard ($197/mo) is messaging-first — it texts back missed calls, responds to web leads, and books, with no AI voice. Capture ($697/mo) adds a 24/7 AI voice agent that answers, qualifies, and books live calls, plus Nova Conversation Intelligence on every call.
It depends on your call volume, how you follow up today, and whether you need voice. The fastest way to know: run the free Revenue Blueprint, or the capacity estimator on the Pricing page — both recommend the lowest sufficient plan, never the biggest.
Within about 30 seconds Nova texts the caller back, opens an opportunity in your CRM, and starts a two-way conversation to qualify and book — so the lead never just disappears.
Always. Ask for a person any time and Nova transfers you to the right human during business hours, or takes a message and books a callback after hours. A person is one sentence away — by design.
Nova never claims an action is done until the provider confirms it. A booking carries a calendar confirmation and a CRM receipt ID — that’s Verified Outcome Intelligence™. No confirmation, no “done.”
On top of Capture: full lifecycle follow-up — estimate recovery, no-show rescue, dormant-lead reactivation, and retention — plus approved outbound Nova, Nova Revenue Intelligence™, and a weekly intelligence report.
One Nova, specialized modes
One Nova. Every conversation connected.
From first response and scheduling to customer care, revenue recovery, client support, and recruiting, Nova adapts to the reason for the conversation while Altavex manages the operation around it. Callers don't navigate a maze of disconnected bots — Nova understands why they reached out, enters the correct approved workflow, and connects them to a person whenever needed.
Nova Sales
Qualify and schedule a Blueprint
Identifies the business need, qualifies interest, and transfers high-intent prospects to a person.
Nova Recovery
Reconnect missed and stalled opportunities
Follows up on missed calls, open estimates, no-shows, and dormant leads until they move.
Nova Customer Care
Answer, ticket, update, and escalate
Handles approved questions, intake, tickets, and status — with human escalation for anything sensitive.
Nova Client Support
Support existing Altavex clients
Identifies the account, opens support requests, schedules Client Success, and escalates urgent issues.
Nova Talent
Respond, collect, schedule, and hand off
Explains approved job info, collects standardized details, books interviews, and hands every decision to a recruiter.
See and hear Nova
One brand. Real conversations.
Illustrative interfaces — not client results.
What Nova can do
Real work, handled end to end.
Nova runs the conversations and connected actions your team doesn't have time to chase — and hands off the moment a person is needed.
Answer
Answer & qualify calls
Pick up inbound calls, understand intent, and qualify the opportunity.
Respond
Respond to leads
Reply to new leads across voice, SMS, and email while interest is high.
Book
Book appointments
Schedule directly on a connected calendar and confirm the details.
Follow up
Follow up
Chase estimates, no-shows, and stalled conversations until they move.
Act
Complete connected CRM actions
Create contacts, log outcomes, and update records in your connected systems.
Hand off
Hand off to a human
Warm-transfer or route to a person whenever the situation calls for one.
What Nova will NOT do
Clear boundaries, by design.
Nova is built to stay inside its lane. These are the lines it will not cross.
No judgment calls
Won't make hiring decisions
Nova collects and schedules. Every hiring decision stays with your people.
No advice
Won't give medical, legal, or financial advice
Nova answers approved questions only and routes anything beyond that to a person.
No pressure
Won't push past “I want a person”
A clear request for a human stops selling and discovery immediately.
No unwanted contact
Won't send messages without consent
Messaging is consent-gated, and opt-outs are honored the moment they're given.
No guessing
Won't invent answers
Nova stays inside its approved knowledge and never makes something up to fill a gap.
No false claims
Won't claim success it can't confirm
A transfer or booking is only reported as done once the system confirms it.
When Nova doesn't know
If it can't answer, it says so.
Ask Nova something outside its approved knowledge and it won't guess or bluff. It tells you plainly that it doesn't have that answer, then routes you to a human or takes a message so nothing gets lost.
Says so plainly
Honest about the limit
Nova states clearly when a question is outside what it's approved to answer.
Routes to a human
Gets you to a person
It transfers or arranges a callback so the right person can help.
Takes a message
Nothing gets lost
When no one is available, Nova captures the details and logs the follow-up.
Ask for a human, anytime
A person is always one sentence away.
Just say the word. Nova recognizes these requests immediately and stops selling and discovery on the spot.
Say it
“Transfer me to someone”
Nova hands the conversation to an available person.
Say it
“Have someone call me back”
Nova logs a callback request with your details.
Say it
“Schedule a meeting”
Nova books time with your team on a connected calendar.
Say it
“I need support”
Nova routes you to the right help and opens a ticket.
Privacy & consent
Built to respect the person on the other end.
Trust is part of the workflow, not an afterthought.
Transparency
Identifies as AI on every call
Nova states that it's an AI assistant at the start of every conversation.
Opt-out
Honors opt-outs immediately
Ask to stop and Nova suppresses contact right away — no repeats.
Scope
Uses approved knowledge only
Nova works from what you've approved, not from anything it invents.
Accountability
Reviewable activity records
Conversations and actions are recorded so authorized users can review what happened.
Real actions, honestly reported
Done means done — confirmed by the system.
Nova only reports a booking, transfer, or callback as complete once the connected system confirms it happened. No optimistic guesses, no “it should be booked.” If the system doesn't confirm, Nova tells you and routes it to a person.
Booking
Confirmed on the calendar
Reported as booked only after the connected calendar accepts it.
Transfer
Confirmed as connected
Reported as transferred only when the handoff actually completes.
Callback
Confirmed as logged
Reported as scheduled only once the request is recorded in the system.
Questions, answered
What people ask about Nova.
Is Nova a real person?
No. Nova is an AI assistant, and it identifies itself as AI at the start of every call. It handles conversations and connected actions, and hands off to a real person whenever one is needed.
Can I always reach a human?
Yes. A person is always available. Just say something like “transfer me to someone,” “have someone call me back,” or “I need support,” and Nova stops selling and discovery and routes you to a human right away.
What happens if Nova can't answer my question?
Nova tells you plainly that it doesn't have that answer rather than guessing. Then it routes you to a human or takes a message, so your question reaches the right person.
Does it work after hours?
Yes. Nova answers around the clock — including after hours — so calls and leads are handled instead of missed. When no one is available to take a handoff, it captures the details and logs the follow-up.
Will it replace my staff?
No. Nova handles the repetitive, time-sensitive conversations that usually slip. Judgment, delivery, and every hiring decision stay with your people, and human escalation is built into every workflow.
Ready when you are
See what Nova would handle for your business.
Human help is always available.