What triggers it
A missed or after-hours call, a new web lead, an open estimate, a no-show, or a dormant customer.
Solutions
Close the gaps that slow revenue and frustrate customers.
Start with the outcome that matters now. Altavex connects it into the larger managed system as you grow.
Every solution is designed, launched, monitored, and improved by Altavex.
Prefer a real conversation? A person is always one step away — no forms, no hoops.
Solution marketplace
Start with the gap costing you now.
Pick the problem you feel most. Altavex connects each solution into one managed operation, so you can expand without rebuilding the foundation.
Missed-Call Recovery
Trigger
A call goes unanswered
What Nova does
Texts the caller back in ~30s, opens the opportunity, and qualifies by two-way SMS.
Connected actions
Booking link · reminders · CRM opportunity
Human involvement
Transfer to a person on request
Likely tier
Revenue Guard + Voice
Intelligence level
Nova Signal Capture
Example outcomeA missed call becomes a booked appointment instead of a lost lead.
Web-Lead Speed-to-Lead
Trigger
A web form or inquiry arrives
What Nova does
Instant SMS + email, qualifies, and offers a time — in seconds, not hours.
Connected actions
CRM opportunity · owner hot-lead alert
Human involvement
Hot-lead alert routed to the owner
Likely tier
Revenue Guard + Voice
Intelligence level
Nova Signal Capture
Example outcomeA web lead is answered before a competitor picks up the phone.
Inbound Call Capture
Trigger
Any inbound call, 24/7
What Nova does
Answers as your business, qualifies, books, and transfers — day or night.
Connected actions
Calendar · CRM · transfer directory
Human involvement
Named or generic transfer, in hours
Likely tier
Capture
Intelligence level
Nova Conversation Intelligence
Example outcomeEvery important call is answered and booked, even after hours.
Open-Estimate Recovery
Trigger
An estimate sits with no movement 48h
What Nova does
Runs a paced 3-touch voice + SMS + email follow-up, quiet-hours aware.
Connected actions
Booking · CRM stage update
Human involvement
Escalates high-value estimates
Likely tier
Revenue Engine
Intelligence level
Nova Revenue Intelligence
Example outcomeA stalled estimate turns into a signed job.
Proposal Follow-Up
Trigger
A proposal is sent or stalls
What Nova does
Consultative follow-up on the real concern — scope, timing, or investment.
Connected actions
Booking · CRM · warm transfer
Human involvement
Transfer to a human to close
Likely tier
Revenue Engine
Intelligence level
Nova Revenue Intelligence
Example outcomeA quiet proposal gets re-engaged and moving.
No-Show Recovery
Trigger
An appointment is a no-show
What Nova does
Immediate rebook SMS plus a follow-up call to find a new time.
Connected actions
Calendar rebooking
Human involvement
Handled automatically
Likely tier
Revenue Engine
Intelligence level
Nova Revenue Intelligence
Example outcomeA no-show becomes a rebooked appointment, not a dead slot.
Dormant-Lead Reactivation
Trigger
A contact goes quiet 60+ days
What Nova does
Throttled reactivation that respects consent, cooling, and frequency caps.
Connected actions
Campaign · CRM routing
Human involvement
None — fully managed
Likely tier
Revenue Engine
Intelligence level
Nova Revenue Intelligence
Example outcomeA cold database turns back into live opportunities.
Renewal & Retention
Trigger
A renewal is due or churn risk appears
What Nova does
Renewal outreach and save offers — service first, never selling through a problem.
Connected actions
CRM · owner escalation
Human involvement
Escalates high-value saves
Likely tier
Revenue Engine
Intelligence level
Nova Revenue Intelligence
Example outcomeAt-risk revenue is protected before it walks.
Customer-Care Escalation
Trigger
A customer opens an issue
What Nova does
Acknowledges, classifies urgency, opens a provider-confirmed ticket, escalates.
Connected actions
Ticketing · transfer · status updates
Human involvement
Transfer to your support team
Likely tier
Capture +
Intelligence level
Nova Conversation Intelligence
Example outcomeAn issue is owned and tracked, never quietly dropped.
Applicant Follow-Up
Trigger
An application is submitted
What Nova does
Fast response, approved screening questions, and interview scheduling.
Connected actions
Calendar · recruiter handoff
Human involvement
Recruiter handoff with context
Likely tier
Revenue Engine (Talent)
Intelligence level
Nova Conversation Intelligence
Example outcomeAn applicant is engaged before they take another offer.
One Connected OperationProvider-Confirmed ActionsHuman OwnershipExpand Without Rebuilding
Revenue Operations
Capture, convert, and recover every opportunity.
Revenue rarely disappears at once — it leaks between the missed call, the slow lead, the un-chased estimate, and the customer who drifts. Altavex closes those gaps as one managed flow.
What Nova does
Answers or responds in seconds, qualifies, books, and follows up on approved paths until there's a clear next step.
System action
Writes the contact and opportunity to your CRM, logs the outcome, and keeps the follow-up moving.
Human involvement: high-intent prospects and anything sensitive warm-transfer to a person. · Likely plan fit: Revenue Engine.
Customer Operations
Give customers a fast path to help.
When customers can't get answers quickly, they churn or flood your team. Altavex answers approved questions, opens tickets, and escalates the moment judgment is needed.
What triggers it
A support call or message, a status request, a billing question, or a cancellation-risk signal.
What Nova does
Answers from approved knowledge, creates and updates tickets, and routes anything sensitive to a person.
System action
Logs the request, updates status, flags cancellation risk, and records the human handoff.
Human involvement: clinical, billing, and judgment questions escalate immediately. · Likely plan fit: Capture + Nova Customer Care.
Talent Operations
Respond to applicants before they cool.
Great applicants apply to several places at once. Altavex responds fast, runs standardized intake, and books interviews — while every hiring decision stays with your recruiters.
What triggers it
A new applicant, an inbound recruiting call, or an interview that needs scheduling or a reminder.
What Nova does
Explains approved job information, collects standardized details, schedules interviews, and sends reminders.
System action
Records the applicant, books the interview, and hands every decision to a recruiter.
Human involvement: every hiring judgment call stays with your recruiters. · Likely plan fit: Capture + Nova Talent.
Intelligence & Visibility
Know what happened — and what to do next.
A managed operation is only as good as what you can see. Altavex classifies every outcome, surfaces recurring objections and knowledge gaps, and attributes results so you can act.
What it surfaces
Call intelligence, recurring objections, knowledge gaps, workflow performance, and source attribution.
What Nova does
Captures intent, outcome, and sentiment on every conversation, and flags where the system needs a human decision.
System action
Classifies each outcome — verified, attributed, open, or estimated — and reports it in your command center.
Human involvement: your team reviews reporting and approves optimizations. · Likely plan fit: Revenue Engine and Revenue Command.
Specialized modules
Add the capabilities your business needs next.
